Operations Leader

RESPONSIBILITIES

Role Focus: Act as the company’s operational backbone—building and optimizing an efficient operating system to support the marketplace’s business growth strategy.

Direct Reporting Line: Head of Business / Sales Director.

1. Strategic Execution Planning

• Analyze, develop, and execute company-wide strategies.
• Propose initiatives to improve operational efficiency, reduce costs, and optimize resource utilization.

2. Operations Management

• Design, implement, and continuously optimize operational processes.
• Oversee and manage projects to ensure delivery on time, within budget, and meeting quality standards.
• Coordinate cross-functionally with Finance, Product, and Customer Service teams to ensure seamless and effective business operations.

3. Team Management

• Manage team performance and conduct periodic KPI evaluations.
• Develop and implement training and capability-building plans.
• Organize and supervise team activities efficiently while fostering innovation, collaboration, and a high-performance culture.

REQUIREMENTS

1. Education & Knowledge

• Bachelor’s degree in Economics, International Business, Foreign Trade, or related disciplines.

2. Experience

• 3–5 years of experience in management and leadership roles.
• Proven experience in building and implementing operational processes.
• Experience in the POD (Print-on-Demand) industry is a strong advantage.

3. Language

• Strong English proficiency (minimum TOEIC score: 800).

4. Attitude & Skills

• High integrity, strong sense of responsibility, and ability to work under pressure.
• Strong planning and time management skills.
• Excellent communication, problem-solving, and team leadership skills.

BENEFITS

1. Direct Compensation

• Salary: Negotiable.
• 13th-month salary + seniority bonus.
• Mandatory social insurance in compliance with labor law.
• Private health insurance.
• Annual performance review (once per year).
• Special allowances: client entertainment, housing allowance, etc.

2. Indirect Benefits

• Company-provided laptop/equipment.
• Annual leave and paid birthday leave.
• Annual company trips.
• Annual health check-ups.
• Birthday gifts, Lunar New Year gifts, holiday gifts, wedding gifts.
• Free tea and coffee at the office.
• Modern office located in the city center, convenient transportation, clean and green working environment.

WORKING HOURS

• Morning: 8:30 AM – 12:00 PM, Afternoon: 1:00 PM – 5:30 PM
• Monday to Friday
• One working Saturday per month

WORK LOCATION: XL Building, 167 Tran Nao Street, An Khanh Ward, Ho Chi Minh City, Vietnam.